This website is owned and administered by NEP Group, Inc. (“NEP” or “we”). This notice describes NEP’s and its affiliates' use of your data.
The primary purpose of this website is to be a dynamic resource and business tool to help inform you about NEP’s services, products and business. We want you to feel secure when visiting our website, and we are committed to maintaining the privacy of any information you may provide us through this website. This Privacy Notice describes how we collect, use, share and safeguard personal information provided to us.
We would like to emphasize that we take the protection of your privacy and your personal data very seriously and that we process your data in accordance with applicable data protection law. We would like to explain to you below in more detail which personal data we collect in connection with this Website and how we use this data.
What data do we collect?
We collect and process personal data about you when you interact with us or via our services.
Information you provide directly:
- your name, email address, phone number, location and experiences with our services and products. We collect this information in a number of ways, including when you enter it while using the contact form on our website or while interacting with our customer service;
- your contact or marketing preferences (including any consents you have given us), for example when you sign up for our newsletter;
- your payment details to facilitate payments;
Information we collect automatically:
- information such as device type, operating system type, browser type, device ID, IP address and other software and hardware information including type, version, language, settings, and configuration;
Information obtained from other sources: we also receive information about you from other sources, including through our vendors, publicly available sources, and other third parties, which we can combine with other information we receive about you. We will generally only collect personal data directly from you, unless in our opinion it is unreasonable or impracticable to do so. If we collect personal data about you from another source, we will ensure that we act in accordance with applicable data protection laws and this Privacy Notice.
For what purposes do we use your data
We process this personal data for the following purposes:
Contractual obligations: for the performance of a contract or in order to take steps prior to entering into a contract with you.
as required to establish and fulfil a contract with you. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products, goods or services;
Legitimate interest: for the purposes of legitimate interests pursued by NEP or by third parties.
to better understand your needs and interests and to provide you with better services and products.
to respond to any comments or complaints you may send us;
to help us monitor, improve and protect our products, content, services and websites;
o to personalise our products or services for you;
o to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law; and
o to invite you to take part in market research.
o For the establishment, exercise or defence of legal claims.
Legal obligations: for compliance with a legal obligation to which we are subject.
Compliance with applicable laws and related regulatory purposes, including, but not limited to corporate and fiscal legislation and compliance, regulatory and/or investigative purposes.
Prior informed consent: consent is given by you for the processing of your information for one or more specific purposes.
We can collect and use personal information based on your consent. We may send you direct marketing communications in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners. Where required by applicable law, these will be sent where you have provided your consent.
If you are based in a part of the world, e.g. Singapore, where local privacy laws mainly demand consent as the lawful basis for processing your personal data, you consent by continuing to use our website or by continuing to interact with the local NEP entity to the collection, use and disclosure of your personal information in accordance with the purposes set out in this Privacy Notice.
Who will we share this data with
We may share your personal data as described in this policy with group companies and third parties, e.g. affiliates of NEP as necessary to provide services or products to you or for the internal operations of NEP.
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
Personal data may also be shared with third party service providers, who will process it on behalf of NEP for the purposes above. Such third parties include, but are not limited to, providers of website hosting, maintenance, call centre operation, identity checking etc.
Personal data may also be shared with others in connection with, or during negotiations of any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Personal information provided to NEP may be transferred across state and country borders e.g. to perform a service you request from us, to follow-up on your enquiries, for the purposes of data storage and simplified information management.
Where personal information of EU respectively UK data subjects is transferred outside the EEA respectively the UK, and where this is to a NEP affiliate or vendor in a country that is not subject to an adequacy decision by a relevant body such as the European Commission (read more here), data is adequately protected by approved standard contractual clauses such as those approved by the European Commission (read more here) or a vendor's Binding Corporate Rules (read more here).
If you are not an EU or UK data subject and your personal information is transferred from the country in which you are located to another country, NEP will put in place measures to ensure that such transfers take place in compliance with applicable local standards in the jurisdiction that you are located in.
If you wish to hear more about these safeguards and how we apply them, please contact us through the contact details further below.
How we protect your data
We have put in place security measures to prevent your information from accidental or unlawful destruction, loss, alterations, unauthorized disclosure or misuse of, or access to information transmitted, stored or otherwise processed.
What rights you have in relation to your data
You may be entitled to ask NEP for a copy of your information, to correct it, erase or restrict its processing, or to ask us to transfer some of this information to other organisations. You may also have rights to object to some processing activities, such as the profiling we may perform for the purposes of direct marketing and where we have asked for your consent to process your data, to withdraw this consent. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. In some instances, this may mean that we are able to retain data even if you withdraw your consent. To exercise your rights in relation to your data, please contact us through the contact details further below.
Prior to processing your request, we may contact you for further information in order to verify and confirm your request. We cannot respond to your request if we are unable to verify your identity or authority to make the request. We will only use personal data provided in a request to verify the identity or authority to make the request.
Where we require personal data to comply with legal or contractual obligations, the provision of such data is mandatory: if such data is not provided, we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional.
NEP will not discriminate against you for exercising any of your rights. We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns or complaints about how we process your data you can get in touch at the contact details provided below.
In the event you have unresolved concerns, you also have the right to complain to a data protection authority. The relevant data protection authority will be the supervisory authority in the same country as you are located or the entity with which you have a relationship. If you are based in the EU, you can find the contact details of your local data protection authority here, if you are in the UK you can find the contact details of your local data protection authority (the Information Commissioner’s Office) here and if you are in New Zealand you can find the contact details of your local data protection authority (the Office of the Privacy Commissioner) here. We hope this will not be necessary and would like to assure you we will do our best to resolve any dissatisfaction you may have.
Your information is not used in any automated decision making (a decision made solely by automated means without any human involvement) that produces legal effects or otherwise significantly affects you.
How long we retain your data
Where you are a customer, NEP will keep your information for the duration of any contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. For data about your visits to our websites or applications, NEP will retain this for as long as is reasonably necessary for the relevant purpose. Laws may require NEP to hold certain information for specific periods. In other cases, NEP may retain data for an appropriate period after any relationship with you ends to protect itself from legal claims, or to administer its business.
Changes to this Privacy Notice
NEP may change this Privacy Notice from time to time by updating this page. This Privacy Notice was last updated in October 2022. Each time we change this Privacy Notice, we will post the changes in a revised Privacy Notice as it appears on our website. We will notify you or obtain your consent again if there are material updates to this Privacy Notice, where we are required to do so by law.
If you have any questions about your data
We value your opinions. If you have comments or questions about this Privacy Notice, please send them to email@example.com, call +1800-4440054 or reach out to your local NEP representative.